Cliniko + AI

Automate Your Cliniko Practice with AI

You became a practitioner to treat patients, not chase no-shows and process intake forms. AI handles the admin so you can focus on what you do best — helping people.

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Trusted by allied health practices across Australia

Patient books via Cliniko

AI sends SMS reminder 24hrs before

Intake form processed automatically

Post-appointment review request sent

Recall sequence triggers at 6 weeks

Fully automated

AI Overview

Cliniko AI automation connects your practice management system to intelligent workflows via the Cliniko API and Make.com. Common automations include SMS appointment reminders, patient recall sequences, automated intake form processing, post-appointment review requests, and waitlist management. Allied health practices using these automations reduce no-shows by up to 40% and reclaim 8+ hours per week of admin time.

Five AI automations every Cliniko practice needs.

Set them up once. They run quietly in the background, every single day.

SMS Appointment Reminders

AI sends personalised SMS reminders 48 and 24 hours before each appointment. Patients can confirm or reschedule with a simple reply. No-shows drop dramatically.

Patient Recall Sequences

When a patient hasn't booked in 4, 6, or 8 weeks, AI sends a friendly recall message. Keeps your books full and your patients on track with their treatment plans.

Intake Form Processing

New patient fills out an intake form online. AI extracts the key information, creates the patient record in Cliniko, and flags anything the practitioner needs to know before the first appointment.

Review Requests Post-Appointment

Two hours after an appointment ends, AI sends a personalised review request. Happy patients leave reviews while the experience is still fresh.

Waitlist Management

Cancellation comes in? AI automatically contacts the next patient on your waitlist. The slot gets filled before you even notice there was a gap.

How the Cliniko + AI integration works.

Clean, simple architecture. No disruption to your practice.

Cliniko API Triggers

Cliniko's API provides real-time data on appointments, patients, and invoices. When something changes — new booking, completed appointment, cancellation — it triggers the workflow.

Make.com Routes the Action

Make.com receives the trigger, checks your business rules (timing, patient type, recall schedule), and routes the data to the right AI action.

AI Delivers the Outcome

The AI sends the SMS, processes the form, contacts the waitlist patient, or requests the review. Everything syncs back to Cliniko automatically.

Real Results

What Cliniko + AI delivers for your practice.

Before AI

✕15–20% no-show rate costing thousands monthly
✕Receptionist spends hours on reminder calls
✕Patients drop off after 2–3 sessions
✕Cancellation slots go unfilled

After AI

✓No-show rate drops below 5%
✓All reminders automated — receptionist freed up
✓Recall sequences keep patients coming back
✓Waitlist fills cancellation gaps automatically

40%

fewer no-shows

8+ hrs

admin time saved weekly

95%

slots filled via waitlist

more patient reviews

Cliniko + AI questions answered.

Is patient data kept secure?

Absolutely. We follow Australian privacy principles and healthcare data standards. Patient data is encrypted in transit and at rest. The AI processes information but does not store patient records outside of Cliniko.

Will this work with my existing Cliniko setup?

Yes. We connect via Cliniko's official API. Your existing appointment types, practitioner schedules, and patient records stay exactly as they are. We add automation on top without changing anything.

Can I customise the reminder messages?

Every message is fully customisable. You choose the tone, the timing, and the content. Most practices personalise messages with the patient's name, appointment type, and practitioner name.

What types of practices does this suit?

Any allied health practice using Cliniko — physiotherapy, chiropractic, osteopathy, massage therapy, podiatry, psychology, speech pathology, and more. If you use Cliniko, it works.

How quickly can I get started?

Most Cliniko integrations are live within 5–7 business days. We handle the API connection, workflow setup, message templates, and testing. You just keep treating patients.

Free AI Audit for Cliniko Practices

We'll review your Cliniko setup, identify the biggest admin bottlenecks, and map out the automations that will save you the most time. No cost. No obligation.

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