AI Receptionist for Australian Small Business
You're on the tools. Your phone rings. You can't answer. By the time you call back, they've already booked someone else. Sound familiar? Your AI receptionist picks up every call, qualifies every lead, and books appointments while you focus on the job in front of you.
An AI receptionistis an artificial intelligence system that answers phone calls, responds to missed calls via SMS, qualifies leads, and books appointments automatically for small businesses. It works 24/7, responds in under 60 seconds, and ensures no customer enquiry goes unanswered — even when you're on the tools, with a patient, or showing a property.
Every missed call is a lost customer.
You're not losing jobs because of your skills. You're losing them because you can't answer the phone fast enough.
The 60-second window
85% of people who can't reach you on the first call will never call back. They're already dialling your competitor before your phone stops ringing. That lead is gone.
$1,000+ walking out the door
Every missed call has a dollar value. If you miss just 5 calls a week at $200 average job value, that's $4,000 a month in revenue you never had a chance to earn. It adds up fast.
After-hours means after-luck
42% of customer calls come outside business hours. Your voicemail isn't cutting it. People don't leave messages anymore — they just move on to the next business in the Google results.
Your AI receptionist never sleeps, never misses, never forgets.
It picks up the phone, responds to texts, chats with website visitors, and books appointments — all trained on your business, your services, and your pricing.
Answers calls 24/7
Greets callers with a natural, human-sounding voice. Handles enquiries, provides information, and never puts anyone on hold.
Missed call text-back
When a call goes unanswered, your AI sends an SMS within 60 seconds: "Hi, sorry I missed your call. How can I help?" — keeping the lead warm and engaged.
Lead qualification
Asks the right questions to qualify leads before they ever reach you. Filters out tyre-kickers so you only spend time on real opportunities.
Appointment booking
Syncs with your calendar and books appointments in real time. No double bookings, no back-and-forth. The customer picks a slot and it's done.
Website live chat
Handles live chat on your website with the same AI brain. Answers questions, captures details, and converts visitors into booked jobs.
CRM integration
Every call, text, and chat automatically logged in your CRM. Lead details, call summaries, and next steps — all without you lifting a finger.
Want to see how missed call text-back works in practice? Read the full breakdown
Built for businesses that can't afford to miss calls.
If your hands are busy and your phone keeps ringing, this was built for you.
Tradies & Home Services
You're under a house rewiring a switchboard. Three calls come in. By the time you wash your hands and check your phone, two of those jobs went to someone who answered. Your AI receptionist handles all three calls while you finish the job.
AI for tradiesHealthcare & Allied Health
Your front desk is already juggling patients, scripts, and referrals. The phone rings constantly. Your AI receptionist handles appointment bookings, confirms details, and frees up your team to focus on patient care.
AI for healthcareReal Estate
You're at an open home when a hot buyer calls about a different listing. Your AI receptionist answers, qualifies the lead, books a viewing, and sends you a summary. You never even had to excuse yourself from the conversation.
AI for real estateLive in under a week. Here's how.
Discovery call
We learn your business, your services, your pricing, and how you want calls handled. 30 minutes, no fluff.
AI training
We train your AI receptionist on your FAQs, your tone of voice, your booking rules, and your qualifying questions.
Test and refine
You call it. You break it. We fix it. We run test scenarios until it handles every situation the way you want.
Go live
We connect your phone number, flip the switch, and your AI receptionist starts answering calls. You start winning back your time.
Everything included. No surprises.
Transparent pricing. No hidden fees.
Way cheaper than hiring a receptionist. Way more reliable than your voicemail.
Setup & Training
Depends on complexity. Simple call answering and booking sits at the lower end. Multi-location, multi-service businesses with complex qualification logic sit higher.
- Discovery and requirements mapping
- AI training on your business
- Phone number setup and porting
- Calendar and CRM integration
- Testing and quality assurance
Management & Hosting
Covers AI hosting, phone line costs, ongoing training updates, performance monitoring, and support. Cancel anytime — no lock-in contracts.
- AI hosting and infrastructure
- Phone line and SMS costs included
- Monthly performance reporting
- Ongoing AI training and updates
- Priority support
Not sure what you need? Book a free strategy call and we'll scope it out together.
Frequently asked questions
What is an AI receptionist?
An AI receptionist is a smart phone answering system powered by artificial intelligence. It answers calls in a natural, human-sounding voice, responds to missed calls via SMS, qualifies leads by asking your custom questions, and books appointments directly into your calendar. It works 24/7 and is trained specifically on your business, services, and pricing.
Does it sound robotic?
No. Modern AI voice technology sounds remarkably natural. Your callers will experience a warm, professional greeting that matches your brand tone. Most callers can't tell the difference — and honestly, they don't care as long as their question gets answered and their appointment gets booked.
Can it handle complex enquiries?
It handles the enquiries that make up 80% of your calls — pricing questions, availability checks, booking requests, service area questions, and lead qualification. For genuinely complex situations, it takes a detailed message and escalates to you with a full summary. You stay in control of the edge cases.
How quickly can you set it up?
Most AI receptionists are live within 5-7 business days. That includes the discovery call, AI training, integration setup, testing, and go-live. Complex multi-location setups may take a little longer, but we'll give you a clear timeline upfront.
Will it work with my existing phone number?
Yes. We can either port your existing number or set up call forwarding so your current number stays the same from your customers' perspective. No disruption, no confusion.
What happens if the AI can't answer a question?
It gracefully acknowledges that it needs to check with the team, takes detailed notes about the caller's question, and sends you an immediate notification with the full context. You can call them back with all the information you need — no more "sorry, what was this about again?" moments.
Is there a lock-in contract?
No. Monthly plans are month-to-month. If it's not working for you (it will be, but still), you can cancel anytime. We keep things simple because we'd rather earn your business every month than trap you in a contract.
How much does a missed call actually cost my business?
It depends on your average job value, but let's do the maths: if you miss 5 calls a week and your average job is worth $300, that's $6,000 a month in potential revenue walking out the door. Our AI receptionist costs a fraction of that. Use our receptionist calculator to work out your specific numbers.
Still have questions? Get in touch
Works even better with these.
AI Chatbots
Your AI receptionist handles calls. An AI chatbot handles your website. Together, they cover every channel your customers use to reach you.
Learn moreWorkflow Automation
Once your AI receptionist qualifies a lead, workflow automation takes over — creating CRM records, sending quotes, and triggering follow-up sequences automatically.
Learn moreAI Agents
Ready for the next level? AI agents can handle multi-step tasks autonomously — from triaging support tickets to drafting proposals and processing documents.
Learn moreCommon Automation Use Cases
Your AI receptionist is the front line. These automations handle what happens next.
Stop Missing Calls. Start Winning Jobs.
Book a free demo and see exactly how your AI receptionist will sound, what it will say, and how it will handle your customers. No obligation. No pressure. Just a conversation about getting you off the tools and onto the jobs that matter.
Book Your Free DemoTakes 30 minutes. No lock-in. Just clarity on what AI can do for your business.