AI for Panel Beaters
You fix cars that someone else broke. You chase parts, fight insurers, and spend half your day telling customers where their car is. AI handles the coordination circus so you can focus on the actual repairs.
AI Overview
AI automation for smash repairs handles insurance claim coordination, repair status updates, and parts tracking automatically. Australian panel beaters using AI cut down customer "where's my car?" calls, support better insurer CSI scores, and claw back time otherwise lost to admin coordination.
The 3 things turning your day into a coordination nightmare.
Your shop runs beautifully until the phone starts.
Insurance portal purgatory
You juggle 5 insurer portals. Each one wants different info. Each one sends alerts at different times. Assessors ping you with supplementary requests mid-repair. Somebody has to stay on top of it. That somebody is you.
"Where's my car?"
Every customer asks 3 times. They get told "next Tuesday" on Monday and it's still next Tuesday on Thursday. CSI scores take a hit because nobody remembered to call them back.
Parts that go missing in transit
You ordered the guard last week. Supplier says it's on the truck. Truck arrives. No guard. Now the job sits for 3 days and the insurer is asking why.
The 4 automations that run the coordination while you run the shop.
Insurers and customers both get the updates they want. You get your day back.
Insurance Portal Integration
AI monitors inbound allocations from IAG Repairhub and other portals, acknowledges jobs, drops them into your workflow, and handles supplementary claim requests.
Repair Status Updates
Customers get SMS updates at each stage: vehicle received, parts ordered, in paint, ready for pickup. No more "where's my car?" calls clogging the phone.
Parts Order Tracking
AI tracks parts orders against job timelines, flags delays, and pings you when critical items land. Production planning stops being a guessing game.
Review Automation
AI asks for a Google review 2 hours after pickup, while the customer is still relieved their car is back in one piece. Reviews come in without anyone chasing.
Works with the systems insurers make you use.
No rip and replace. Your existing setup stays.
iBodyshop
Direct integration
Audatex
Direct integration
IAG Repairhub
Direct integration
Plus Xero, MYOB, Gmail, Outlook, and other insurer portals via custom integration.
Example Scenario
What this could look like for a panel shop.
This is an illustrative example of how the automations fit together, not a specific client.
Before AI
- ✕ Status calls tying up the front desk all week
- ✕ Assessor requests missed for days
- ✕ Parts delays found too late
- ✕ CSI dragged down by poor communication
After AI
- ✓ Customers updated before they think to ring
- ✓ Assessor requests acknowledged instantly
- ✓ Parts delays flagged day 1
- ✓ A communication trail insurers can see
Questions smash repairers actually ask us.
Does it work with iBodyshop and Audatex?
How does AI handle insurance portal coordination?
Will customers actually like getting automated updates?
Can it track parts orders and let me know when stuff arrives?
How fast can we go live?
Automations for Smash Repairers
Purpose-built workflows for insurance coordination and customer comms.
Free AI Audit for Smash Repairers
Book a quick chat and we'll show you exactly where AI can lift CSI, cut phone calls, and get your production team back to repairing cars.