Automate Google Review Requests and Watch Your Rating Climb
Most happy customers never think to leave a review. Automated SMS requests sent at the right moment make asking part of the job, on autopilot.
To automate Google review requests, businesses set up an SMS or email sequence that triggers after a job is completed. The system sends a personalised message 2 hours post-completion with a direct link to the Google review page. If no action is taken, follow-up messages are sent at 24 hours and 7 days. A sentiment pre-screening step routes negative feedback to the business owner privately, while positive respondents are directed to leave a public Google review.
Why Your Google Rating Is Stuck
Happy customers forget to leave reviews. Unhappy ones don't. The maths works against you unless you ask proactively.
Satisfied customers rarely think to leave a review without being asked
Most people will leave a review if they are asked at the right time
Unhappy customers are far more motivated to review you unprompted
Buyers lean on reviews when choosing between local businesses
The Perfect Review Request System
Timed SMS sequences with sentiment screening, so only happy customers reach your Google listing.
Perfect Timing
First request sent 2 hours after job completion, when the customer is happiest and the experience is fresh in their mind.
SMS + Email Sequences
A 3-step sequence: 2 hours, 24 hours, and 7 days post-completion. Personalised with the customer's name and job details for higher response rates.
Sentiment Pre-Screening
Before directing to Google, ask "How was your experience?" Positive responses go to Google. Negative feedback is routed privately to you for resolution.
Rating Protection
Catch unhappy customers before they leave a public review. Resolve issues privately and turn detractors into promoters.
Direct Google Link
One-tap review link takes customers straight to your Google review form: no searching, no friction.
Dashboard & Reporting
Track requests sent, reviews received, response rates, and rating trends over time. Know exactly what's working.
How It Works: The 3-Step Sequence
2 Hours After Completion
SMS: "Thanks for choosing [Business Name], [Customer]! We'd love your feedback. Were you happy with the job?" with a quick yes/no response option.
24 Hours: Follow Up
If they responded positively but haven't left a review yet, a gentle nudge: "Glad you're happy! A quick Google review would mean the world to us." with a direct link.
7 Days: Final Reminder
One last, low-pressure message for those who haven't reviewed. After this, the sequence stops automatically, no spamming.
Sentiment Pre-Screening Flow
Positive Response
Customer says they're happy → directed to Google review page with one-tap link
Negative Response
Customer has an issue → routed privately to business owner for resolution
Who This Is For
Any business that wants more Google reviews and a higher rating, without nagging customers manually.
Tradies & Home Services
Turn every completed job into a review opportunity. Build the local reputation that wins you more work.
Healthcare & Dental
Patients trust reviews. Automated requests after appointments grow your rating steadily over time.
Hospitality & Food
Restaurants, cafes, and venues: capture the glow of a great dining experience before it fades.
Professional Services
Accountants, lawyers, financial planners: reviews build trust in industries where credibility is everything.
What Automated Review Requests Deliver
Every completed job gets asked, instead of only the customers you remember to chase
A steady flow of recent reviews rather than a handful of old ones
Unhappy customers reach you privately before they reach your listing
Frequently Asked Questions
Is it against Google's terms to ask for reviews?
No. Google explicitly encourages businesses to remind customers to leave reviews. What's not allowed is incentivising reviews (offering discounts or gifts in exchange) or gating (only asking happy customers). Our system asks everyone equally, and the sentiment screening simply routes negative feedback privately before it reaches Google.
How does the sentiment pre-screening work?
The first message asks 'Were you happy with the job?' with a simple yes/no. If they say yes, they get the Google review link. If they indicate an issue, it triggers a private notification to you so you can resolve it directly.
Can I customise the review request messages?
Absolutely. You control the wording, timing, and number of follow-ups. We set up the sequence during onboarding and adjust based on your response rates.
What triggers the review request sequence?
It can be triggered by marking a job as complete in your CRM, job management software, or invoicing system. We connect to tools like ServiceM8, Tradify, Cliniko, and many more.
Will customers feel spammed?
No. The sequence is limited to 3 messages over 7 days, and stops as soon as a review is left. Messages are personalised and friendly, not generic or pushy.
Start Getting More 5-Star Reviews Today
Book a free AI audit and we'll set up your automated review request system, so every happy customer gets asked.
Book Free AI Audit